"How Do I...?"
General Library Info
Library Card Services
Need a Library Card?
It's easy and free. You may apply for a library card online.
Library eCard Online Registration
You may apply for a library card online. Simply complete and submit the form (Library eCard Registration) and a confirming email with your Library eCard account number will be delivered to the email address you supply (within 24-48 hours with exceptions for library closings). Immediately upon receipt of the library eCard account number, you will have access to most electronic resources on our website from your home, including magazine and newspaper databases, encyclopedias, our Special Collections, and downloadable audio and eBooks!
If you wish to check out or place holds on library materials, you will need to visit a library location where a physical card will be issued to you upon verification of current address.
Additional verification is required for property ownership, Duval County School Board employment, City of Jacksonville employment, or student status.
If you wish to borrow materials, but do not meet the above criteria, you may obtain a Six-month Nonresident Card for a fee of $25.00 or a One-year Nonresident Card for a fee of $40.00.
The charge for a replacement card is $2.00. The Library must be notified immediately if your card is lost or stolen.
Jacksonville Public Library cards are valid for three years from the issue date. To renew a library card, customers may visit any library location. Online renewal is not possible, as valid identification with current address must be brought to the library when renewing the card. There is no charge for renewal of a library card.
Customer in Good Standing
In order to use library services, customers must remain in good standing. If a customer is not in good standing, his or her library card will be "blocked" until the account is brought back into good standing.
Any person age seventeen and younger can obtain a library card if he/she or his/her parent or legal guardian meets the requirements for a given type of card and has proper name ID for the child. A parent or guardian must sign the registration form. Without proper child ID, a card with temporary restrictions will be issued for three weeks.
Parent or guardian must show name ID for child.
Acceptable Proof of Residency
Acceptable proof of residency is one of the following items imprinted with name and current street address:
Combination of one Name ID and one Address ID:
The library card application can now be viewed online in two forms.
A printer-friendly version of the application is also available. Print the form, complete it in ink and bring it (along with a valid form of ID) to your nearest library location to obtain a library card. (en Español, aquí.)
All library card applicants must provide ID which includes your current street address. Examples of acceptable ID are driver's license, vehicle registration, or utilities bill.
Nonresidents of Duval County may be eligible for a free JPL library card if they can also provide one of the following:
The Library has a collection of over two million items for children, teens, and adults. Newspapers, business directories and reference materials are available for use in the library only. Selected magazines and encyclopedias may be borrowed.
For JPL customers, the option exists to request items to be placed on hold. A hold is a request for an item to be pulled as soon as it is available and set aside for the customer who is next in line for the item.
Holds are filled on a first-come, first-serve basis and do not have a set arrival date. Once the requested item arrives at the customer's designated pickup branch and is available for checkout, you will be contacted by staff via phone, email, or text. Holds are kept at the selected pickup library up to seven days from notification.
To place a hold online, you need to have a valid library card and a Personal Identification Number (PIN). To place multiple holds on a single title, you will need to contact a library location.
Renewing checked out materials may be done in person, over the telephone, or online www.jaxpubliclibrary.org, (My Library Account upper right corner of all web pages). Most materials may be renewed up to two times. Renewals, however, may not be made on Express books, InterLibrary Loan items, materials that have already been renewed twice, and titles that have been requested by other customers. Attempts at online renewal of materials checked out on your library card may also fail for the below possible reasons:
For additional information or questions about renewals, please contact the library location nearest you.
Help protect your community's valuable library resources and allow others to use them by returning them promptly! As a courtesy, three days before your items are due we will send a notice to your email address (if you have signed up for email notification) or a text (if you have signed up for text notification) informing you of the due date. We will send you an overdue notice (via email or print depending upon your choice) reminding you what materials have not been returned on time.
Replacement charges will be assessed for unreturned, lost or damaged materials. A small processing fee is included in the replacement cost. A bill will be assessed for unreturned overdue items and legal proceedings may be instituted if materials are not returned.
You may pay any assessed bills at any library location via cash, check, or credit card (MC/VISA only).
Pick up at one branch, drop off at another.
Books or materials borrowed from one branch may be returned to any library location in Duval county. We send materials back to their home branches.
Books, compact discs, audio books, videos and DVDs can also be delivered to your closest branch at your request. You can call or ask a staff member to place a "hold" on materials and the item will be sent to the branch closest to you. You can also request a title via our website using Search Catalog at the top of the web page.
Self-Service in the Checkout Lines!
Jacksonville Public Library is proud to offer self-service checkout to our customers. These machines are available for use at many locations. They are quick and easy to use and library staff are available to help and offer any assistance needed.
V-series Self-Check Machine.
Please be aware that some locations in the systems have different models of machines. Some may have the desktop version of the self-check machine, while others may have the V-series model. The basic steps and requirements, however, remain the same:
If you run into difficulties, a staff member will be able to assist you, but please be aware that the following conditions will prevent utilization of this service:
We don't have it? We'll look for it.
Our InterLibrary Loan Service (ILL) Department will help you find the materials the Library does not own. We will try our best to borrow the item from another library system. If you are in the library, Interlibrary Loan request forms are available online on the library's public computers or you may ask a staff member for assistance. You may also call Interlibrary Loan at (904) 630-2986.
Click here for more information about our InterLibrary Loan Service.
Report a Lost or Stolen Library Card
To report your library card lost or stolen, please call 630-BOOK or your nearest library location.
If you need to report your card after hours, please fill in the Report a Lost or Stolen Library Card form. Reporting a card lost as soon as possible will prevent any misuse of your card. Members are responsible for any activity on their card until the library is notified.