Interlibrary Loan Policy

Materials Which May Not Be Requested | Restricted Materials | Photocopies
Mail or Fax to | Renewal of Materials | Returning Materials | Hours

Frequently Asked Questions

Interlibrary Loan (ILL) offers Library customers the opportunity to request and receive books that are not owned by Jacksonville Public Library (JPL). Through ILL, you have access to the circulating book collections of all the library systems in Florida, as well as universities and public library systems throughout the United States.

ILL services are available to anyone holding a valid JPL card. Requests for books can be placed electronically from the Main Library or any branch via WorldCat on FirstSearch through the ILLiad system. You must register with ILLiad before you can make any requests online. Please ask the library staff for the Using ILLiad brochure. You can also mail or fax ILL request forms directly to the Special Services Department or place your request by telephone. We can only accept 3 requests by telephone at one time.

You may have a total of ten (10) requests outstanding (at any stage of the ILL process: checked out, requested, in transit, etc.) at one time.

Requested material will be delivered to the Main Library or the branch library of your choice. You will be contacted when the material is available for pickup. If you have questions about your ILL request once it has been placed, please call the Special Services Department (630-2986).

Any item received via ILL service is subject to the same fees/fines placed on similar items owned by JPL. In addition, libraries which loan material to JPL may place additional fines/fees on loaned items.

Customers wanting photocopies or loans from fee-charging libraries must submit a check or money order made payable to the lending library before the loan request can be submitted. If the item is not filled by the lending library, the check or money order will be returned to the customer.

Material Which May Not Be Requested through ILL

• Items currently owned by Jacksonville Public Library
• Newly published materials (materials less than one year old)
• Audio-visual material (Mixed media, CD-ROMs Videos, Audio-Cassettes, 16mm Films, Microfilm etc.)
• Textbooks
• Books copyrighted or dated prior to 1920
• Entire issues of periodicals
• Rare books or non-book materials
• E-books or e-documents/articles
  
  

Restricted Materials

Most materials acquired through ILL may be circulated. Occasionally the materials you request may be designated by the lending library as restricted. This means that this material must be used in the library and cannot be checked out. You can however, use the material in the Jacksonville Public Library location of your choice. When you receive the restricted materials, you will be asked to relinquish some form of identification. This identification will be held until you return the material to the desk.

Photocopies

You may order photocopies of certain materials not available through ILL, such as magazine articles and reference materials. Photocopying charges may be incurred. If there is a charge for the photocopy, it must be paid before the request can be submitted. Please contact the Special Services Department for questions concerning photocopy requests.

Renewal of Materials

The renewal of ILL material is dependent upon the restrictions set by the lending library. If you desire a renewal, you must contact the Special Services Department (904-630-2986) at least three working days before the material is due. You may also request renewals through your ILLiad account. Fines will be incurred for overdue materials. Overdue materials can not be renewed.

Returning Materials

ILL material can be returned to any library location. Please do not put Interlibrary Loan books in the book drop. To insure that you receive credit for returning the book, do not remove the lending label on the book.

Interlibrary Loan Request forms can also be mailed or faxed to:
Jacksonville Public Library
Special Services Department
303 North Laura Street
Jacksonville, FL 32202
Fax: (904) 630-2734
(Faxed requests must be submitted on Interlibrary Loan Form)

Special Services Hours:
Monday - Friday 9:00 a.m. - 4:00 p.m.
For more information,
call (904) 630-2986