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E-Services Email Help

Need help downloading e-books, magazines, music or videos from the library website? We Can Help!

Many questions can be answered quickly through email with no need for an appointment. Just fill out the form below detailing your question or issue and an E-Specialist will email you back to help find a solution.

Email support is monitored Monday through Friday, 9:00 a.m. to 5:00 p.m. We make every attempt to answer your question within 24 hours. Complex questions may take additional troubleshooting.

Contact Information

* Required (e.g.,

Note: The library collects this personal information only in regards to offering this help service. Under normal circumstances, the library will not share your personal information with any outside parties. Please note that under Florida's very broad public records law, e-mail communications to and from city officials are subject to public disclosure.

Which library services are you having trouble with?

Axis360 (including Blio and Acoustik)


Ebooks, Audiobooks, etc.
What type of device are you using to download content?

Please check all that apply to your problem.

Desktop or Laptop Computer
  Apple iPod, iPhone or iPad
  Android Tablet or Phone
  Windows Tablet or Phone
  Kindle Fire or E-ink Reader
  Barnes and Noble Nook Tablet or E-ink Reader
  Other or Unknown
What problems are you having in downloading content? Please be specific.